Chipotle’s First Chief Restaurant Officer, Scott Boatwright, Brings Own Secret Sauce
In 2017, Chipotle was looking for ways to improve customer experience at its restaurants – and thus drive revenues – when it found its answer: Scott Boatwright. A senior executive with a ton of industry experience, Boatwright was brought on board as Chipotle’s Chief Restaurant Officer (CRO,) making him the first person to ever serve in such a position during the restaurant chain’s 24 years of existence…